Account Manager
About this role
Location: US-based (Atlanta area, Florida, East Coast, and West Coast preferred) Department: Sales & Customer Success Reports To: VP of Sales
ABOUT SMARTAC
Built to transform how HVAC is experienced. SmartAC is an HVAC growth engine designed to help contractors capture more customers, convert them into members, and retain them for life. We combine purpose-built technology, data intelligence, and proven programs to drive measurable growth without adding overhead.
THE OPPORTUNITY
As an Account Manager, you'll own the strategic relationships with our most important contractor partners. You'll be the trusted advisor who helps them understand the true growth opportunity in SmartAC—how to use our platform to acquire customers, convert them to members, and retain them for life—and who ensures they're achieving measurable business results.
This role combines deep customer knowledge with strategic thinking. You'll understand your contractors' business models, their growth challenges, and their competitive landscape. Then you'll guide them to make smarter decisions and use our platform to drive real member growth and revenue.
This is for someone who's equally comfortable in the field and in the boardroom, who thinks strategically about contractor growth, and who genuinely believes in empowering HVAC service providers to thrive.
KEY RESPONSIBILITIES
Strategic Account Ownership & Growth
Build and maintain deep, executive-level relationships with key contractor partners
Understand contractor business models, revenue drivers, operational challenges, and growth goals
Develop and execute strategic growth plans that help contractors use SmartAC to acquire and retain members
Serve as the primary SmartAC contact for strategic contractors, providing expert guidance and proactive support
Help contractors think through their member acquisition strategy and measure success
Business Performance & Optimization
Conduct regular high-level business reviews that focus on contractor growth metrics and outcomes
Help contractors understand how to optimize their use of SmartAC to drive member acquisition and retention
Identify opportunities for expanded engagement within contractor accounts (additional markets, additional service lines, etc.)
Monitor contractor health and proactively manage retention
Support contract renewals and expansion initiatives
Cross-Functional Leadership & Contractor Advocacy
Collaborate with Sales, Onboarding, Account Success, and Product teams to support contractor success and growth
Gather strategic feedback from contractors about what's working and what could be improved
Serve as the voice of the contractor within SmartAC—represent their needs and market insights to leadership
Coordinate escalation management for strategic contractor issues
Provide strategic market and competitive insights to Product and Leadership teams
Thought Leadership & Market Engagement
Represent SmartAC at industry events, trade shows, and contractor gatherings
Build relationships with industry partners and complementary service providers
Help contractors think through market positioning and competitive strategy
WHAT YOU BRING
Required:
5+ years of experience managing strategic or enterprise customer relationships
Strong consultative communication skills and ability to build trust with executive stakeholders
Deep commercial and business acumen—you understand how contractors make money and what drives their growth
Excellent presentation, negotiation, and strategic planning skills
Ability to manage multiple high-priority accounts while maintaining exceptional service
Experience in customer growth, account expansion, or business development
Strong organizational and analytical skills with ability to translate data into insights
Willingness to travel as required for strategic contractor engagement and account visits
Preferred:
Experience in HVAC, home services, field services, or related industries
Track record managing enterprise or strategic accounts
Familiarity with CRM, field service software, or business intelligence tools
Understanding of membership or recurring revenue models
Bachelor's degree in Business, Economics, Marketing, or related field
WHY JOIN US
Own strategic relationships with contractors who are genuinely excited about growing their business
Have real influence on product development and company strategy through direct contractor feedback
Work with a team that understands the field (our founder built a $50M+ contracting business)
Help contractors transform their business model and drive measurable growth
Be part of a movement that's removing inefficiencies and delivering better economics for HVAC service providers
BENEFITS & PERKS
Competitive base salary + performance-based compensation
Health, dental, and vision insurance
401(k) with company match
Equity options
Paid time off
Travel budget and support
Opportunities for career growth and advancement in Sales and Customer Success leadership
SUCCESS LOOKS LIKE
Strong, collaborative relationships with your strategic contractor accounts
Growth in member acquisition and retention within your accounts
High contractor satisfaction and retention
Proactive identification of expansion opportunities and business growth
Constructive feedback flowing from the field back to SmartAC leadership
READY TO BECOME THE STRATEGIC PARTNER THAT HELPS CONTRACTORS TRANSFORM THEIR BUSINESS?
Join SmartAC and help contractors build smarter, more sustainable HVAC service businesses while giving homeowners the better experience they deserve.
