Office Administrator

Office Administrator - $19-$25/hr - Montrose, CO

Snipps Heating & Air Conditioning has provided honest, reliable HVAC service to the Western Slope since 1996. Based in Montrose, our NATE-certified technicians serve homes and businesses across Montrose, Delta, Ouray, San Miguel, Gunnison, San Juan, and Hinsdale counties - from Telluride to Crested Butte to Cedaredge. We are a small, close-knit team that takes pride in doing right by our customers and each other.

The Role

We are looking for an organized, personable Office Administrator to be the hub of our day-to-day operations. You will be the first voice customers hear when they call, the person who keeps our technicians' schedules running smoothly, and a light hand on our books. This is an in-person role at our Montrose office - not remote - and you will work closely with the owner and our field team every day.

What You'll Do

• Answer phones and greet customers. Be the friendly, knowledgeable first point of contact for people calling or stopping by - answering questions, taking messages, and making sure nothing falls through the cracks.
• Schedule and dispatch in ServiceTitan. Book service calls, manage technician schedules and routing, confirm appointments with customers, and keep the calendar organized so the day runs efficiently.
• Light selling of services. Talk customers through maintenance plans, tune-ups, and service options over the phone or in person, and help convert inquiries into booked jobs.
• Light bookkeeping in QuickBooks Online. Handle routine tasks such as invoicing, entering payments, reconciling basic transactions, and keeping records organized. This is not a full-charge bookkeeper role, but comfort with QBO is important.
• General office support. Keep the office organized, maintain customer files, order supplies, and help with day-to-day administrative needs as they come up.

What We're Looking For

• Friendly, clear communicator who is comfortable on the phone and enjoys helping customers.
• Organized and detail-oriented - able to juggle a live schedule, incoming calls, and paperwork without losing track.
• Comfortable with computers and learning new software; prior QuickBooks Online experience preferred.
• Prior scheduling/dispatch experience preferred; ServiceTitan experience is a strong plus (we are happy to train the right person).
• Reliable, punctual, and able to work in person at our Montrose office Monday through Friday.
• Experience in a home services, trades, or HVAC office is a plus, but not required.

Compensation & Details

$19.00-$25.00 per hour, depending on experience. Full-time, Monday through Friday, based at our Montrose office. Reports to the Owner / Office Manager.