Dispatcher
About this role
Are you ready to be the connection between customers and technicians while helping keep a busy service department running smoothly? At Quality Plumbing, Heating, Cooling & Electrical, we believe in good people helping good people, and we're looking for a dedicated Service Dispatcher who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering exceptional customer service.
If you're organized, detail-oriented, and enjoy coordinating schedules, supporting technicians, and helping customers, this could be the perfect opportunity for you.
Who We Are
We've proudly served East Tennessee for years, earning a reputation for going above and beyond for our customers. What truly sets us apart, though, is how we treat our team. We believe in doing things the right way, investing in ongoing training and development, and creating a supportive environment where employees can grow personally and professionally.
People join us for the opportunity, but they stay because of the culture, growth potential, and pride of being part of a company that genuinely makes a difference.
Why Join Quality Plumbing, Heating, Cooling & Electrical?
Competitive pay with advancement opportunities
Medical, dental, vision, group life, and short-term disability insurance
Paid time off and holidays
401(k) with company match
Ongoing training and development
Supportive team environment and long-term career growth
Opportunity to directly impact customer experience and company success
Our Core Values
Good People Helping Good People
Tackle-It Mentality
Family-Oriented Focus
Personal and Professional Growth
About the Role
As a Dispatcher you will serve as the communication hub between customers, technicians, and office staff. You will coordinate daily schedules, dispatch technicians efficiently, communicate updates, and help ensure customers receive a positive experience from the first call through job completion.
This role is ideal for someone who enjoys multitasking, problem-solving, and working in a fast-paced service environment where every day is different.
Key Responsibilities
Schedule and dispatch plumbing, HVAC, and electrical service calls
Monitor technician schedules and adjust routes as priorities change
Coordinate emergency and same-day service requests
Communicate appointment times, delays, and updates to customers
Answer inbound customer calls and assist with scheduling needs
Make outbound calls for appointment confirmations and follow-up communication
Maintain accurate customer records, work orders, and service notes
Communicate effectively with technicians, managers, and office staff
Track technician progress throughout the day and assist with schedule adjustments
Help maximize technician productivity and customer satisfaction
Utilize dispatch software, phone systems, and company technology daily
What We're Looking For
Strong customer service and communication skills
Ability to multitask in a fast-paced environment
Strong organizational and time management abilities
Positive, professional, and team-oriented attitude
Ability to remain calm and make decisions under pressure
Strong problem-solving skills and attention to detail
Comfortable using computers, software systems, and technology
Ability to balance customer needs with operational priorities
Qualifications
High school diploma or equivalent required
Previous dispatching, scheduling, customer service, or coordination experience preferred
Experience in a service industry environment is a plus
Experience with dispatch software, particularly ServiceTitan, CRM systems, or scheduling platforms preferred
Strong computer and data entry skills
Why This Role Is Different
At Quality Plumbing, Heating, Cooling & Electrical, you're not just scheduling appointments. You're helping customers during important moments, supporting field teams, and playing a critical role in the success of the entire operation. Your ability to communicate, coordinate, and problem-solve directly impacts both the customer experience and company growth.
Job Type
Full-time
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule
Day shift - 11:00 AM – 8:00 PM
Work Location
In person
Quality Plumbing, Heating, Cooling & Electrical is proud to be an Equal Opportunity Employer.
