Plumbing Service Manager

This role is for a leader who understands that strong performance comes from clear expectations, consistent follow-through, and a team aligned around common goals. You value structure and standards, but you also know that sustainable results are built by developing people and working together to win.

If you believe in leading from the front, listening before acting, and building trust before making changes, you may be exactly who we’re looking for.

The Role

The Service Manager is a key leadership seat, working in close partnership with the General Manager to help execute the company vision while protecting and strengthening our culture. You’ll help bring structure, rhythm, and accountability to the service department while staying connected to the people doing the work every day.

This is not a “rip it up and rebuild it” role. It’s about learning the business, understanding the team, and then helping us get better—one improvement at a time.

What You’ll Do

Coach and develop service technicians using clear expectations, encouragement, and consistent follow-through

Spend time in the field with technicians to understand challenges and opportunities firsthand

Help execute company goals through strong communication, simple processes, and measurable outcomes

Partner with the General Manager to solve issues, remove obstacles, and strengthen team alignment

Hold people accountable in a way that builds trust and confidence

Elevate the customer experience through professionalism, empathy, and leadership by example

Model and reinforce Beyond Wow’s core values in daily decisions and interactions

The Leader We’re Looking For

You’ll thrive in this role if you:

Lead with high character, humility, and confidence

Believe accountability and care go hand in hand

Listen to understand before offering solutions

Coach and mentor people on how to improve, not just what needs fixing

Are comfortable being hands-on and present with your team

Respect existing systems and people before making changes

Value teamwork and alignment over ego or personal recognition

What we offer

$100K to $120K salary +bonus opportunities

Generous referral bonus opportunity

Medical, dental, and vision coverage offered

Paid life insurance

Simple IRA Retirement Plan with company match

Ongoing leadership and occupational training

Paid time off

5 paid holidays

Parental leave

Monthly gym membership allowance

Quarterly company events

Outstanding company culture

Our Culture & Operating Style