Dispatcher

Who We Are

Joe Cool Home Services is looking for an organized, energetic, and customer-focused Dispatcher to join our growing team! People often come to us looking for a job, but they stay because they find a fulfilling career, opportunities to grow, and a team that values hard work, accountability, and a positive attitude.

Based out of Pinellas Park and proudly serving the greater Tampa Bay area, we're looking for someone who can keep our technicians moving, our customers informed, and our team operating at a high level. This role is primarily responsible for dispatching our plumbing technicians while also coordinating HVAC service calls throughout the day.

We're looking for more than someone who can schedule calls—we want someone with a pep in their step who can serve as a cheerleader for the team, help hold technicians accountable to process, and create an exceptional customer experience from start to finish. Experience working in a Nexstar company or familiarity with Nexstar principles is highly preferred.

Why Choose Joe Cool Home Services

Competitive pay ranging from $22–$25/hour DOE.

Performance-based bonus opportunities for strong individual and team performance.

Medical, dental, vision, and life insurance.

Work-life balance with paid vacation, paid holidays, paid birthday, and full-time employment.

Ongoing training and career advancement opportunities.

State-of-the-art technology, including ServiceTitan.

Supportive, team-oriented environment where your work directly impacts the success of the entire company.

The Big Task

You will coordinate technician schedules, optimize daily routes, and ensure every customer receives prompt, professional service while maximizing technician productivity and delivering an exceptional customer experience. As the primary Plumbing Dispatcher, you'll also assist with HVAC scheduling throughout the day while keeping the team focused, organized, and on process.

Key Tasks

Schedule and dispatch plumbing technicians while coordinating HVAC service calls as needed.

Monitor technician progress throughout the day and make real-time schedule adjustments.

Manage schedule gaps, delays, emergency calls, and changing priorities.

Communicate appointment updates, delays, and arrival times with customers.

Partner with the Customer Service Representative team to maximize booked calls and technician productivity.

Maintain accurate schedules, customer information, and job notes within ServiceTitan.

Help improve dispatch efficiency, technician utilization, and same-day service completion.

Work closely with technicians, managers, and office staff to keep daily operations running smoothly.

Help reinforce company processes while encouraging and motivating the team throughout the day.

Provide a positive, professional presence that contributes to a winning team culture.

Desired Skills and Experience

Two or more years of dispatching, scheduling, logistics, or customer service experience preferred.

Previous experience in the plumbing, HVAC, or home services industry strongly preferred.

Experience working for a Nexstar company or familiarity with Nexstar systems and processes highly preferred.

ServiceTitan experience preferred.

Excellent communication and customer service skills.

Highly organized with exceptional multitasking abilities.

Strong problem-solving skills and attention to detail.

Ability to remain calm, positive, and productive in a fast-paced environment.

A positive, energetic personality with the confidence to hold the team accountable while maintaining strong working relationships.

Why Join Us?

At Joe Cool Home Services, you'll be joining a growing company that values teamwork, professionalism, accountability, and exceptional customer service. Dispatch is the heartbeat of our operation, and your ability to communicate, organize, and motivate others will have a direct impact on our technicians, our customers, and the continued growth of our company. If you're looking for more than just a job and want the opportunity to build a long-term career with a company on the rise, we'd love to hear from you.

Joe Cool Home Services is an Equal Opportunity Employer.