General Manager
About this role
The Opportunity
We are searching for a General Manager to oversee all aspects of branch operations in our new Columbia market. This is a blank canvas with no team, no installs, and no local presence yet. The GM will build and lead a team of residential HVAC & electrical professionals, develop strategic business plans, ensure operational efficiency, and uphold high standards of customer service and compliance. You will own the P&L, write the playbook, and lead from the front from day one.
What You'll Do
Oversee daily operations of the Jetson Columbia branch including scheduling, installations, service calls, quality control, and safety compliance
Build and lead a high-performing team of HVAC technicians, electricians, project coordinators, and administrative staff from the ground up
Be on the ground every day leading from the front, upholding Jetson culture, and ensuring we are attracting and hiring top players who exemplify Jetson values
Lead, mentor, and develop your field force of technicians and staff to deliver the best customer experience in the business
Manage vendor and subcontractor relationships, holding partners accountable to quality and performance expectations
Establish local partnerships with utilities, contractors, and community organizations to drive brand awareness and customer acquisition
Gather market insights and manage local regulatory, permitting, and compliance matters including Maryland contractor licensing requirements
Work closely with HQ teams across Sales, Marketing, Supply Chain, Product, Engineering, and Customer Success to improve products, enhance customer experiences, and align on strategic goals
Use data and KPIs to drive continuous improvement and align with corporate goals
Provide regular financial and operational reports to the executive team
What You'll Bring
Maryland MHIC Contractor License or demonstrated eligibility and commitment to obtain it. The GM serves as the Responsible Managing Employee for our Columbia operation and this is a legal requirement to operate in Maryland.
Direct experience leading a field force of technicians, installers, or skilled trades workers in a home services or field service environment
Entrepreneurial mindset with experience running a business or division with full P&L responsibility
Proven track record of building and developing high-performing teams from scratch including recruiting, onboarding, coaching, and holding people accountable
Modern leadership and team management skills with a demonstrated track record of success
Exceptional problem-solving, decision-making, and communication skills
Proficiency in business software, CRM systems, and Google Workspace
Experience with modern tools including AI to automate and improve daily operations
Background in HVAC, electrical, plumbing, or adjacent residential home improvement (preferred)
Maryland HVACR Master Contractor License, Maryland Statewide Master Electrician License, or Howard and Anne Arundel County electrician license — candidates holding any of these are a significant differentiator for how quickly we can expand our serviceable area (preferred)
Bachelor's degree in Business Administration, Engineering, or a related field preferred but not required
Valid driver's license and ability to travel within the service area
Follows OSHA Electrical Standard
Follows the Occupational Safety and Health Administration's (OSHA) Lockout/Tagout (LOTO) standard
Job Type: Full-time, Permanent
Pay: $140,000 - $165,000 per annum
Benefits:
Health Insurance premium 85% paid by Jetson
Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
Parental Leave Top Up
Education Support
Equity
401k program
About Jetson
Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.
Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company — making clean energy simple, transparent, and affordable.
We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.
