Customer Success Advisor

Client of Impart Consulting | Mankato, Minnesota

A client of Impart Consulting is seeking a Customer Success Advisor (CSA) to build and grow long-term customer relationships while helping clients protect and maximize the value of their roofing assets.

This role is ideal for someone who enjoys relationship building, account management, problem-solving, and helping customers develop long-term maintenance and capital planning strategies. The company is military-friendly, promotes from within, and believes in investing in people who want to build lasting careers and grow into leadership opportunities.

As a trusted advisor, you'll work closely with building owners, facility managers, contractors, and internal teams to ensure customers receive exceptional service, proactive communication, and long-term value from their roofing programs.

What You'll Do

• Serve as the primary point of contact for assigned customer accounts

• Build and maintain long-term relationships with customers and key decision-makers

• Conduct account reviews, customer meetings, and proactive check-ins

• Review roof inspection findings and explain recommendations in a way customers can understand

• Help customers develop maintenance, repair, and long-term capital planning strategies

• Identify opportunities for service agreements, maintenance programs, inspections, and repairs

• Present and close multi-year service and maintenance agreements

• Coordinate with estimating, operations, and administrative teams to ensure excellent customer service

• Manage customer concerns, escalations, and service-related issues

• Maintain CRM records, account activity, forecasts, and customer communication

What Success Looks Like

• Strong customer relationships and high retention rates

• Growth in Annual Contract Value (ACV) and recurring revenue

• Successful renewals, contract expansions, and upsell opportunities

• High customer satisfaction and proactive communication

• Well-organized account management and follow-through

• Trusted advisor relationships with customers and stakeholders

Ideal Background

• Customer success, account management, outside sales, or business development experience

• Experience in commercial roofing, construction, facilities management, building services, or related industries preferred

• Experience selling service agreements, maintenance programs, or recurring revenue solutions

• Strong communication and presentation skills

• Ability to explain technical information to non-technical customers

• Organized, self-motivated, and comfortable managing multiple accounts

• Experience using CRM systems and customer management tools

Why This Role Stands Out

• Military-friendly employer

• Strong promote-from-within culture

• Blend of customer success, account management, and sales

• Opportunity to become a trusted advisor to commercial customers

• Recurring revenue and relationship-focused sales model

• Stable company with long-term growth opportunities

• High visibility and impact on customer retention and company growth

Compensation & Benefits

• $60,000 annual draw plus commission potential

• Full-time Monday–Friday schedule

• Career advancement opportunities

• Ongoing training and professional development

• Opportunity to grow with a respected and expanding organization

If you're looking for a career that combines relationship management, customer success, business development, and long-term growth, we'd love to hear from you.