About this role
Client of Impart Consulting | Mankato, Minnesota
A client of Impart Consulting is seeking a Customer Success Advisor (CSA) to build and grow long-term customer relationships while helping clients protect and maximize the value of their roofing assets.
This role is ideal for someone who enjoys relationship building, account management, problem-solving, and helping customers develop long-term maintenance and capital planning strategies. The company is military-friendly, promotes from within, and believes in investing in people who want to build lasting careers and grow into leadership opportunities.
As a trusted advisor, you'll work closely with building owners, facility managers, contractors, and internal teams to ensure customers receive exceptional service, proactive communication, and long-term value from their roofing programs.
What You'll Do
• Serve as the primary point of contact for assigned customer accounts
• Build and maintain long-term relationships with customers and key decision-makers
• Conduct account reviews, customer meetings, and proactive check-ins
• Review roof inspection findings and explain recommendations in a way customers can understand
• Help customers develop maintenance, repair, and long-term capital planning strategies
• Identify opportunities for service agreements, maintenance programs, inspections, and repairs
• Present and close multi-year service and maintenance agreements
• Coordinate with estimating, operations, and administrative teams to ensure excellent customer service
• Manage customer concerns, escalations, and service-related issues
• Maintain CRM records, account activity, forecasts, and customer communication
What Success Looks Like
• Strong customer relationships and high retention rates
• Growth in Annual Contract Value (ACV) and recurring revenue
• Successful renewals, contract expansions, and upsell opportunities
• High customer satisfaction and proactive communication
• Well-organized account management and follow-through
• Trusted advisor relationships with customers and stakeholders
Ideal Background
• Customer success, account management, outside sales, or business development experience
• Experience in commercial roofing, construction, facilities management, building services, or related industries preferred
• Experience selling service agreements, maintenance programs, or recurring revenue solutions
• Strong communication and presentation skills
• Ability to explain technical information to non-technical customers
• Organized, self-motivated, and comfortable managing multiple accounts
• Experience using CRM systems and customer management tools
Why This Role Stands Out
• Military-friendly employer
• Strong promote-from-within culture
• Blend of customer success, account management, and sales
• Opportunity to become a trusted advisor to commercial customers
• Recurring revenue and relationship-focused sales model
• Stable company with long-term growth opportunities
• High visibility and impact on customer retention and company growth
Compensation & Benefits
• $60,000 annual draw plus commission potential
• Full-time Monday–Friday schedule
• Career advancement opportunities
• Ongoing training and professional development
• Opportunity to grow with a respected and expanding organization
If you're looking for a career that combines relationship management, customer success, business development, and long-term growth, we'd love to hear from you.
