HVAC Dispatcher - Richmond Hill

Are you the kind of dispatcher who keeps a whole field team moving — and makes it look easy?

Ready to step into a role where your organizational skills are valued and your work directly drives the business?

If that sounds like you, keep reading.

Who We Are

At Georgia Air, great work starts with great people. We're building more than comfortable homes — we're building a place where driven team members can grow, feel supported, and take pride in what they accomplish together.

Our dispatch team is the heartbeat of our service operation. You'll be the link between our customers and our techs, keeping calls moving, routes tight, and the day running smoothly.

Why You'll Want to Work Here

• Signing Bonus — We invest in great hires from day one.

• Comprehensive Health Benefits — Medical, dental, and vision coverage for you and your family.

• Paid Vacation & Holidays — Time off that's actually time off.

• Life Insurance & Disability Coverage — Short-term and long-term, fully built out.

• Flexible Scheduling — A supportive environment that respects your life outside of work.

• Ongoing Training & Development — Nexstar process training, ServiceTitan tools, and clear pathways to advance.

• A Dream Team Around You — Talented techs and a supportive office team make your work easier and more rewarding.

• Community-Focused — We're committed to serving our customers and giving back locally.

What You'll Be Doing

• Monitoring live service calls and assigning/adjusting work orders as jobs complete

• Coordinating return trips for parts availability and follow-ups

• Maintaining technician on-call schedules

• Updating customer records and notes in ServiceTitan CRM

• Communicating clearly with customers and field teams throughout the day

• Optimizing routes using the Nexstar dispatch process

• Keeping the board moving — anticipating delays, parts needs, and customer priorities

What We're Looking For

• High school diploma or GED

• Minimum 2 years of dispatching experience in a service industry

• Advanced customer service skills with professional, polished communication

• Strong attention to detail and the ability to prioritize under pressure

• Multitasking and problem-solving abilities

• Geographic knowledge of the service area or strong map-reading skills

• Intermediate MS Office skills (Word, Excel, Outlook)

Preferred

• 5+ years combined customer service and dispatching experience

• HVAC industry knowledge

• ServiceTitan CRM experience

• Familiarity with Nexstar dispatch training

Compensation

$40,000 – $60,000 per year

At Georgia Air, success starts with our people. As a locally owned company, we're proud to offer a supportive, family-oriented workplace where you can build a lasting career — with competitive pay, full benefits, paid training, and real opportunities to grow.

Ready to keep the wheels turning with us? Apply today.