Mitigation & Restoration Coordinator
About this role
Apollo Plumbing, Heating & Cooling
Position: Mitigation & Restoration Coordinator
Location: Troutdale, OR
Join Apollo Plumbing, Heating & Cooling's growing team in Troutdale, Oregon. We are seeking an experienced Mitigation & Restoration Coordinator to help manage water mitigation and restoration projects from initial customer contact through project completion. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers through challenging situations, and can effectively coordinate technicians, schedules, documentation, and communication between all parties involved.
Duties & Responsibilities
Project Coordination
Coordinate water mitigation and restoration projects from initial customer contact through project completion
Schedule technicians, subcontractors, inspections, and follow-up visits
Monitor project timelines and ensure work progresses efficiently
Coordinate equipment delivery, pickup, and tracking
Customer Communication
Serve as the primary point of contact for customers throughout the mitigation and restoration process
Provide updates regarding schedules, project status, and next steps
Handle customer questions and concerns with professionalism and urgency
Deliver a high level of customer service during stressful situations
Insurance & Documentation Support
Assist with collecting project documentation, photos, and job records
Coordinate communication between customers, technicians, insurance representatives, and office staff
Maintain accurate project files and records
Ensure documentation is completed accurately and submitted on time
Technician Support
Provide field teams with job details, schedules, and customer information
Monitor project progress and assist with scheduling adjustments
Communicate project updates between the field and office teams
Assist with problem-solving and project coordination as needed
Work Order Management
Create, update, and maintain work orders and project records
Track project milestones and ensure documentation is completed accurately
Coordinate follow-up services and project closeout activities
Verify project statuses and update records in real time
Administrative Support
Maintain customer records and project files
Assist with reporting, data entry, and office coordination
Support department workflow and communication
Coordinate with multiple departments to ensure a smooth customer experience
Performance & Reporting
Provide feedback to management on workflow improvements and project coordination efficiencies
Help identify opportunities to improve communication, scheduling, and customer satisfaction
Key Skills & Qualifications
Previous restoration, mitigation, project coordination, dispatching, or construction administration experience preferred
Strong organizational and multitasking abilities
Excellent communication and customer service skills
Ability to manage multiple projects simultaneously
Strong attention to detail and documentation skills
ServiceTitan experience preferred but not required
Experience working with insurance-related documentation is a plus
Strong computer and data entry skills
Compensation
Competitive pay based on experience
Benefits available
Career growth opportunities with a growing company
