Electrical Dispatcher
About this role
Apollo Plumbing, Heating & Cooling
Position: Electrical Dispatcher
Location: Troutdale, OR
Join Apollo Plumbing, Heating & Cooling's growing team in Troutdale, Oregon. We are looking for an experienced dispatcher who thrives in a fast-paced environment and enjoys supporting customers, technicians, and operations teams. If you're organized, customer-focused, and enjoy keeping things running smoothly behind the scenes, we'd love to hear from you.
Duties & Responsibilities
Scheduling & Dispatching
Schedule and dispatch electricians for service calls, maintenance, repairs, and installations
Prioritize calls based on urgency, location, and technician skillset
Adjust schedules in real time to accommodate emergency calls and changes
Ensure maximum technician efficiency and route optimization
Customer Communication
Answer incoming calls and respond to customer inquiries in a professional manner
Schedule appointments and confirm service windows with customers
Provide updates regarding technician arrival times and delays
Handle customer concerns and escalate issues when necessary
Technician Support
Serve as the primary point of contact between field electricians and the office
Provide technicians with job details, directions, and customer information
Monitor job progress and maintain communication throughout the day
Assist with problem-solving and schedule adjustments as needed
Work Order Management
Create, update, and close work orders accurately in the dispatch system
Ensure all job notes, materials, and labor details are properly documented
Verify completion of jobs and update statuses in real time
Coordinate follow-up visits when necessary
Routing & Efficiency
Plan and optimize daily routes to reduce drive time and maximize productivity
Monitor technician locations using dispatch software
Balance workloads across electricians and apprentices
Administrative Support
Maintain accurate customer records and service histories
Assist with invoicing, job documentation, and data entry
Support office operations and coordination with other departments
Performance & Reporting
Provide feedback to management on scheduling efficiency and workflow improvements
Key Skills & Qualifications
Previous dispatching, scheduling, or coordination experience required
Strong organizational and multitasking abilities
Excellent communication and customer service skills
Ability to work in a fast-paced environment
ServiceTitan experience preferred but not required
Electrical industry experience preferred
Strong computer and data entry skills
Compensation
Competitive pay based on experience
Benefits available
Career growth opportunities with a growing company
