Call Center Representative

AirWorks | Heating, Air & Plumbing
Family Run. Mom Approved.

📍 Somis, CA
💲 $18.00 - $20.00 per hour + growth opportunities

Join a Team That Makes a Difference

At AirWorks, we're more than an HVAC and plumbing company. We're a family-run business committed to taking care of our customers, supporting our team, and making a positive impact in our community.

As a Call Center Representative, you'll be the first point of contact for homeowners seeking help with their heating, cooling, and plumbing needs. Your ability to create a great first impression, solve problems, and provide exceptional customer service plays a key role in our success.

What You'll Do

• Answer incoming customer calls with professionalism and empathy

• Schedule HVAC and plumbing service appointments

• Gather accurate job details to support technicians and dispatch

• Help customers understand services, maintenance plans, and promotions

• Resolve customer concerns and provide outstanding support

• Maintain accurate customer records and notes

• Work closely with dispatch and the service team to create a smooth customer experience

What We're Looking For

• Strong customer service and communication skills

• Positive attitude and a genuine desire to help people

• Organized and detail-oriented

• Ability to multitask in a fast-paced environment

• Reliable, punctual, and team-oriented

• Comfortable learning new software and technology

Preferred Experience

• Customer service or call center experience

• Scheduling or dispatching experience

• HVAC, plumbing, home services, or trades experience is a plus

Why AirWorks?

• Family-owned, team-focused culture

• Paid training and ongoing development

• Opportunities for advancement and career growth

• Competitive pay

• Flexible scheduling options

• Supportive leadership team

• The opportunity to make an impact every day

If you enjoy helping people and want to grow with a company that values its employees, we'd love to hear from you.

Apply today and discover why we're proud to be Family Run. Mom Approved.

AirWorks is an Equal Opportunity Employer.