HVAC Service Manager

About the Role

At Advanced Air Conditioning & Heating, we don't just service HVAC systems — we build trust with homeowners and create opportunities for our technicians to succeed. As our Service Manager, you'll be responsible for leading, coaching, and developing the service team while ensuring exceptional customer experiences, strong technician performance, and sustainable department growth.

This role combines technical expertise, leadership, and business acumen. You'll support technicians with diagnostics and troubleshooting, conduct ride-alongs, monitor KPIs, provide training, and help create a culture of accountability, growth, and customer-first service. We're looking for a leader who can earn the respect of technicians, develop talent, and help drive the next phase of growth for our service department.

Benefits

• Medical, dental, vision, and life insurance

• Supplemental benefits available

• PTO accrual begins after 90 days

• 401(k) with up to 4% company match after one year

• Paid training and leadership development opportunities

What You'll Do

Team Leadership & Development

• Lead, coach, and develop HVAC Service Technicians

• Conduct ride-alongs and field training sessions

• Provide technical support and diagnostic assistance

• Recruit, interview, onboard, and train service team members

• Conduct performance reviews and development planning

• Foster a culture of accountability, teamwork, and continuous improvement

Performance Management

• Monitor technician KPIs, productivity, and revenue performance

• Utilize ServiceTitan reporting to identify trends and opportunities

• Track average ticket, conversion rates, memberships, callback rates, and technician efficiency

• Develop coaching plans to improve individual and team performance

• Hold technicians accountable to company processes and expectations

Customer Experience

• Assist with escalated customer concerns and service recovery

• Ensure customers receive exceptional service and communication

• Promote solutions that improve comfort, efficiency, and long-term customer satisfaction

• Support technicians in building trust and confidence with customers

Operations Support

• Partner with dispatch and customer service teams to maximize technician utilization

• Monitor service capacity, scheduling, and staffing needs

• Support inventory, vehicle, and equipment management

• Ensure compliance with company policies, safety standards, and industry regulations

Business Growth

• Drive maintenance agreement growth and retention

• Support revenue growth through technician development and process improvement

• Assist leadership with forecasting, budgeting, and department planning

• Identify opportunities to improve profitability, efficiency, and customer retention

What You'll Bring

• Strong HVAC technical knowledge and diagnostic expertise

• Proven leadership experience managing and developing technicians

• Strong coaching, communication, and problem-solving skills

• Ability to analyze KPIs and make data-driven decisions

• Customer-focused mindset with a passion for developing people

• Strong organizational and time-management skills

• Ability to lead through accountability, training, and positive influence

Qualifications

• 5+ years of HVAC service experience

• Previous Service Manager, Field Supervisor, Lead Technician, or Service Leadership experience preferred

• ServiceTitan experience preferred

• Strong understanding of residential HVAC service operations

• Valid driver's license with an acceptable driving record

• Ability to pass a background check and pre-employment drug screening

Why Join Advanced Air Conditioning & Heating?

At Advanced Air Conditioning & Heating, you'll have the opportunity to directly impact the success of the service department, mentor technicians, and help shape the future of a growing company. We invest in our people, support professional development, and believe great leadership creates great teams.